Complaints regarding the servicing of your mortgage should be sent to
The Deparment of Savings and Mortgage Lending,
2601 North Lamar, Suite 201,
Austin, TX 78705.
A toll - free consumer hotline is available at (877) 276-5550.
A complaint form and instructions may be downloaded and printed from the department’s website located at
or obtained from the department upon request by mail at the address above, by telephone at its toll-free consumer hotline listed above, or by email at