Customer Service (877) 735-3637
Customer Assistance
Accessing Your Account

In order to access your personal account information, click on the "Access Your Account" link located in the left hand side of this page.

We're Here to Help

Call today at (877) 735-3637 to speak with a professional Loan Resolution representative.

We understand that sometimes situations occur that make it difficult for you to make your monthly mortgage payments. Our Loan Resolution Department was specifically created to help our customers who are experiencing these problems.

Please beware of any firm offering to intervene on your behalf while charging you a fee for their services. We invite you to work directly with your Loan Counselor at Selene. We are prepared to discuss your situation and help determine the best course of action for you.

We look forward to speaking with you about your mortgage needs.

What We Need to Get Started

Download the form below, fill out the worksheet and send it along with the required documentation. To evaluate your request, we will need the financial information described in the enclosed financial package. Once all information is received by us, we will notify you that all information has been received and we will make a decision within 30 days of such notification. Please be advised that until we receive a complete request, we will not necessarily stop or place on hold the loan owner’s remedies under the loan documents, including proceeding with a foreclosure action.

Mail to:

Selene Finance LP
9990 Richmond Avenue, Suite 400 South
Houston, TX 77042-8500

Or Fax to: (866) 926-5498

Or Email to:

Don't delay. Call today. (877) 735-3637

We are ready and willing to consider all workout options including; loan reinstatement, repayment plan, forbearance plan, loan modification and other alternatives to foreclosure, such as a deed-in-lieu or short sale. In order to assist you in expediting the workout process, please have available a list of household expenses, recent income documentation and an explanation of your current financial circumstances when contacting Selene Finance.

The Department of Housing and Urban Development (HUD) offers free referrals to approved housing counseling agencies and their services, please call (800) 569-4287 on weekdays between 9:00AM and 5:00PM ET (6:00AM to 2:00PM PT). You can also get an automated referral to the three HUD-approved housing counseling agencies located closest to you by calling (800) 569-4287.

Periodic Monthly Statements for Borrowers in Bankruptcy:

If you are in Bankruptcy and wish to opt out of receiving monthly periodic statements or, at a later date, begin receiving them again, please send a written request that includes your name, address and account number to one of the following:

By Mail: Selene Finance LP
Attn: Customer Service Research
P.O. Box 421517
Houston, TX 77242

By Fax: (866) 926-5496

By Email:

Selene Finance LP is a debt collector. Unless you are in bankruptcy or received a bankruptcy discharge of this debt, Selene Finance is attempting to collect a debt and any information obtained will be used for that purpose. If you are in bankruptcy or received a bankruptcy discharge of this debt, this communication is not an attempt to collect the debt against you personally.

Equal Housing Lender. © 2014 Selene Finance LP, 9990 Richmond Avenue, Suite 400 South, Houston, TX, 77042. "Selene" is a trademark of Selene Holdings LLC. All rights reserved. Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. NMLS #6312. NMLS Consumer Website