Customer Service (877) 735-3637
Customer Assistance
Accessing Your Account

In order to access your personal account information, click on the "Access Your Account" link located in the left hand side of this page.

We're Here to Help

Call today at (877) 735-3637 to speak with a professional Loan Resolution representative. Normal business hours for Loan Resolution Specialist are from 8am to 5pm CST Monday through Friday; however, additional business hours available by appointment. Please call to schedule an appointment at a time that is convenient for you.

Please beware of any firm offering to intervene on your behalf while charging you a fee for their services.There are no fees charged to you to complete one of the options outlined below. We invite you to work directly with your Loss Mitigation Specialist at Selene. We are prepared to discuss your situation and help determine the best course of action for you.

We recognize that homeownership can be challenging when financial difficulties arise. We are reaching out to you to let you know that we are committed to helping you avoid foreclosure if possible.

If you need help and you wish to retain your home, the following options may be possible, and may allow you to remain in your home:

  • Repayment Plan – If you fell behind on payments due to a temporary hardship, but are now in a better position financially, a repayment plan may be a manageable way to bring the account current. During the established repayment period, the payments may be much higher than the regular payment amount. As a result, Selene will need to review your income to determine if you are able to support the higher payment.
  • Temporary Forbearance Plan - A forbearance plan temporarily suspends or reduces the amount of the regular monthly mortgage payment. Most often, this plan is used in times of temporary hardship, such as unemployment.
  • Modification - If you cannot afford the current mortgage payment due to a financial hardship and you want to stay in your home, we may be able to change certain terms of the mortgage account — such as the interest rate or the repayment term— to make the payments more affordable. Any change to the original terms of the mortgage account is called a modification.

If you are not interested in retaining ownership of the home, the following options may be available to you as alternatives to foreclosure:

  • Short Sale -A short sale allows you to sell your home for less than the amount owed on the mortgage.
  • Deed-in-lieu - With a deed in lieu of foreclosure, ownership of your home will transfer to the owner of the mortgage account voluntarily, instead of proceeding through the foreclosure process to extinguish the lien. This option is typically only available when clear title to the property exists.

Depending on the mortgage type, investor or government agency approval may be required for you to participate in one of these programs.

We look forward to speaking with you about your mortgage needs.

What We Need to Get Started

Download the form below, fill out the worksheet and send it along with the required documentation. To evaluate your request, we will need the financial information described in the enclosed financial package. Once all information is received by us, we will notify you that all information has been received and we will make a decision within 30 days of such notification. Please be advised that until we receive a complete request, we will not necessarily stop or place on hold the loan owner’s remedies under the loan documents, including proceeding with a foreclosure action.

Mail to:

Selene Finance LP
9990 Richmond Avenue, Suite 400 South
Houston, TX 77042-8500

Or Fax to: (866) 926-5498

Or Email to: LoanResolution@SeleneFinance.com

If your loan is owned by Fannie Mae or Freddie Mac:

All other loans:



Don't delay. Call today. (877) 735-3637

We are ready and willing to consider all workout options including; loan reinstatement, repayment plan, forbearance plan, loan modification and other alternatives to foreclosure, such as a deed-in-lieu or short sale. In order to assist you in expediting the workout process, please have available a list of household expenses, recent income documentation and an explanation of your current financial circumstances when contacting Selene Finance.

The Department of Housing and Urban Development (HUD) offers free referrals to approved housing counseling agencies and their services, please call (800) 569-4287 on weekdays between 9:00AM and 5:00PM ET (6:00AM to 2:00PM PT). You can also get an automated referral to the three HUD-approved housing counseling agencies located closest to you by calling (800) 569-4287.

Periodic Monthly Statements for Borrowers in Bankruptcy:

If you are in Bankruptcy and wish to opt out of receiving monthly periodic statements or, at a later date, begin receiving them again, please send a written request that includes your name, address and account number to one of the following:

By Mail: Selene Finance LP
Attn: Customer Service Research
P.O. Box 421517
Houston, TX 77242

By Fax: (866) 926-5496

By Email: CustomerService@SeleneFinance.com

Selene Finance LP is a debt collector. Unless you are in bankruptcy or received a bankruptcy discharge of this debt, Selene Finance is attempting to collect a debt and any information obtained will be used for that purpose. If you are in bankruptcy or received a bankruptcy discharge of this debt, this communication is not an attempt to collect the debt against you personally.

Equal Housing Lender. © 2014 Selene Finance LP, 9990 Richmond Avenue, Suite 400 South, Houston, TX, 77042. "Selene" is a trademark of Selene Holdings LLC. All rights reserved. Some products may not be available in all states. This is not a commitment to lend. Restrictions apply. NMLS #6312. NMLS Consumer Website