(877) 735-3637
Monday through Thursday
8:00 am to 9:00 pm, CST
Friday
8:00 am to 5:00 pm, CST
Hearing Impaired Customers
Dial 711 or (800) 735-2989
(866) 926-5496
Note: please include your name and loan number on all correspondence.
Selene Finance LP
P.O. Box 71243
Philadelphia, PA 19176-6243
Lockbox Processing
Selene Finance LP
F/S Global Lockbox
100 Grove Road, Suite 6
West Deptford, NJ 08066
Selene Finance LP
P.O. Box 422039
Houston, TX 77242-2039
Selene Finance LP
9990 Richmond Avenue, Suite 400 South
Houston, TX 77042-8500
To provide hazard, property, & flood documentation, please use
this address:
Selene Finance LP
P.O. Box 461470
San Antonio, TX 78246
Fax #: (866) 816-6837
For insurance questions, please call this number:
Telephone #: (866) 318-1084
To submit a loss draft claim, please use this address:
Selene Finance LP
Attn: Loss Drafts
P. O. Box 692396
San Antonio, TX 78269-2396
Fax #: (866) 557-2063
For loss draft questions, please call this number:
Telephone #: (866) 314-0056
To provide tax documentation, please use this address:
Selene Finance LP
P.O. Box 9217
Coppell, TX 75019
Fax #: (817) 826-0109
For property tax questions, please call this number:
Telephone #: (877) 735-3637
At Selene Finance LP (“Selene”), we hold ourselves to the highest standards of customer
service, working honestly and fairly with all of our customers and clients. We provide
services to address our customers’ unique circumstances, including numerous payment
options, extended hours of operation and associates who are trained to provide knowledgeable
assistance. We do our best to do things right the first time. Unfortunately, sometimes
issues still arise. To help you in these situations, we've established the Selene Finance LP
Escalation Agent role. This resource is available to help if you are dissatisfied
with the resolution of an issue or with the service you have received from Selene Finance LP.
While the actual servicing of your loan is handled by our loan servicing operations,
the Escalation Agent is well versed in loan servicing and industry-related laws,
regulations and practices. Using this knowledge, the Escalation Agent will acknowledge
your inquiry within 3 business days and review your specific situation, looking
into any aspect that appears unreasonable or improper. Based on these findings,
the Escalation Agent will make necessary recommendations for resolution and will
communicate the decision directly to you within 15 days of the receipt of your inquiry.
First time issues should be directed to our Customer Service department at
CustomerService@SeleneFinance.com
or (877) 735-3637.
You may send your written request and documentation to support your claim to the
Selene Finance LP Escalation Agent through the following channels:
Selene Finance LP
ATTN: Escalation Agent
9990 Richmond Avenue, Suite 400 South
Houston, TX 77042-8500
To submit a written Notice of Error, Request for Information or Qualified Written Request, send correspondence to:
Selene Finance LP
ATTN: Customer Service Research
P.O. Box 421517
Houston, TX 77242
Selene Finance LP is registered with the Superintendent. You may file complaints and obtain further information about Selene Finance LP by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov.