Note: please include your name and loan number on all correspondence.

Selene Finance
P.O. Box 71243
Philadelphia, PA 19176-6243

Lockbox Processing 
Selene Finance 
F/S Global Lockbox
100 Grove Road, Suite 6  
West Deptford, NJ 08066

Selene Finance
P.O. Box 422039
Houston, TX 77242-2039

Selene Finance
9990 Richmond Avenue, Suite 400 South
Houston, TX 77042-8500

To provide hazard, property, & flood documentation, please use this address:
Selene Finance LP
P.O. Box 461470
San Antonio, TX 78246
Fax #: (866) 816-6837

For insurance questions, please call this number:
Telephone #: (866) 318-1084

To submit a loss draft claim, please use this address:
Selene Finance
Attn: Loss Drafts
P. O. Box 692396
San Antonio, TX 78269-2396
Fax #: (866) 557-2063

For loss draft questions, please call this number:
Telephone #: (866) 314-0056

To provide tax documentation, please use this address:
Selene Finance 
P.O. Box 9217
Coppell, TX 75019 
Fax #: (817) 826-0109

For property tax questions, please call this number:
Telephone #: (877) 735-3637

At Selene Finance LP (“Selene”), we hold ourselves to the highest standards of customer service, working honestly and fairly with all of our customers and clients. We provide services to address our customers’ unique circumstances, including numerous payment options, extended hours of operation and associates who are trained to provide knowledgeable assistance. We do our best to do things right the first time. Unfortunately, sometimes issues still arise. To help you in these situations, we've established the Selene Escalation Agent role. This resource is available to help if you are dissatisfied with the resolution of an issue or with the service you have received from Selene.

While the actual servicing of your loan is handled by our loan servicing operations, the Escalation Agent is well versed in loan servicing and industry-related laws, regulations and practices. Using this knowledge, the Escalation Agent will acknowledge your inquiry within 3 business days and review your specific situation, looking into any aspect that appears unreasonable or improper. Based on these findings, the Escalation Agent will make necessary recommendations for resolution and will communicate the decision directly to you within 15 days of the receipt of your inquiry.

First time issues should be directed to our Customer Service department at CustomerService@SeleneFinance.com  or (877) 735-3637.

You may send your written request and documentation to support your claim to the Selene Escalation Agent through the following channels:

• By email at CustomerDisputes@SeleneFinance.com
• By phone at (877) 768-3761
• By fax at (866) 926-5496
• By mail at:

Selene Finance LP
ATTN: Escalation Agent
9990 Richmond Avenue, Suite 400 South
Houston, TX 77042-8500

To submit a written Notice of Error, Request for Information or Qualified Written Request, send correspondence to:
Selene Finance LP
ATTN: Customer Service Research
P.O. Box 421517
Houston, TX 77242

Selene Finance LP is registered with the Superintendent. You may file complaints and obtain further information about Selene Finance LP by contacting the New York State Department of Financial Services Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov.