The health crisis caused by a novel coronavirus (COVID-19) has affected everyone across the country and the world. For up-to-date news and advice on the COVID-19 pandemic in the US, visit the Center for Disease Control website by clicking here.

As your loan servicer, Selene Finance LP is committed to doing everything we can to meet the needs of our customers with the solutions, support and information you need to manage your mortgage account during these challenging times.

Selene Finance LP can provide special assistance programs for borrowers suffering unforeseen hardships caused by COVID-19, including forbearance of mortgage payments. A forbearance is when a mortgage servicer or lender allows you to pause (suspend) or reduce your mortgage payments for a limited period of time. En nuestro Centro de Atención Telefónico, tenemos representantes que hablan español.

• Our call center representatives are available to assist you at (877) 735-3637:
  • Monday through Thursday, 8 am – 9 pm CT
  • Friday, 8 am – 5 pm CT
• If you are hearing impaired, please call 711 or (800) 735-2989
• You may also take advantage of our automated phone system for 24 hour access at (877) 735-3637.
• You may email your request to: LoanResolution@SeleneFinance.com

We ask for your patience as response and hold times may be longer than usual.

If you have any general questions regarding your account or would like to make a payment, please log in to our borrower portal by clicking here. You can also access information about our loss mitigation programs.

Selene Finance LP hopes that you and your family stay safe during this time. We are readily available to assist you with your mortgage needs now and in the future.

If you have experienced property damage or otherwise been affected by a recently declared FEMA disaster not related to COVID-19, there are resources available to assist you.

For details on how Selene Finance LP can help you with your mortgage payments after a disaster, please call us at (877) 768-3759

You may also contact FEMA at http://www.fema.gov/ or (800) 621-FEMA (3362) for possible government assistance.

Please beware of any person or company offering to intervene on your behalf while charging you a fee for their services. There are no fees for you to complete an application for assistance with Selene Finance LP (“Selene”). Especially in times like these, criminals will try to impersonate charities, businesses, and government agencies. Watch out for suspicious e-mails, texts, or calls that ask for personal information or ask you to make unexpected payment arrangements (e.g., pay with a gift card).

At Selene, we take our information security very seriously, and we ask that you also remain attentive to prevent fraud, and to help protect our mutual interests.

Keeping top of mind:

1. Selene does not use text messages to request or collect payments from consumers.
2. Selene does not charge a fee to complete a loss mitigation request, however this is a common representation in scams.
3. Selene will never call you to ask for your personal information (such as a full SSN, date of birth, or loan number) in an automated phone call.
4. Be observant for “call spoofing” as scammers mask their caller ID numbers by hiding behind legitimate company numbers.
5. Confirm the sender’s identity before replying to email requests and before opening email attachments or clicking on links (text messages as well), even if they appear to come from a legitimate source.
6. Identify misspellings in crafted communications (e.g., company name, etc.)

Remember: We will never ask you to tell us your account username or password. If you suspect a fraud attempt, we encourage you to contact your loan resolution representative at (877) 735-3637 or email us at CustomerService@SeleneFinance.com. We are prepared to discuss your situation and help determine the best course of action for you.