Effective October 30, 2020, you can now make a payment after normal call center business hours, in addition to having
access to other self-serve options through our website or by calling (877) 735-3637 and
using the interactive voice response system. Payments made after normal business hours are credited as of the date the payment is made.
The health crisis caused by a novel coronavirus (COVID-19) has affected everyone across the country and the world. For up-to-date news and advice on the COVID-19 pandemic in the US, visit the Center for Disease Control website by
clicking here.
As your loan servicer, Selene Finance LP is committed to doing everything we can to meet the needs of our customers with the solutions, support and information you need to manage your mortgage account during these challenging times.
Selene Finance LP can provide special assistance programs for borrowers suffering unforeseen hardships caused by COVID-19, including forbearance of mortgage payments. A forbearance is when a mortgage servicer or lender allows you to pause (suspend) or reduce your mortgage payments for a limited period of time.
En nuestro Centro de Atención Telefónico, tenemos representantes que hablan español.
- Our call center representatives are available to assist you at (877) 735-3637:
- Monday through Thursday, 8 am – 9 pm CT
- Friday, 8 am – 5 pm CT
- If you are hearing impaired, please call 711 or (800) 735-2989
- You may also take advantage of our automated phone system for 24 hour access at (877) 735-3637.
- You may email your request to: LoanResolution@SeleneFinance.com
We ask for your patience as response and hold times may be longer than usual.
If you have any general questions regarding your account or would like to make a payment, please log in to our borrower portal by
clicking here.
You can also access information about our loss mitigation programs.
Selene Finance LP hopes that you and your family stay safe during this time. We are readily available to assist you with your mortgage needs now and in the future.
If you have experienced property damage or otherwise been affected by a recently declared FEMA disaster not related to COVID-19, there are resources available to assist you.
For details on how Selene Finance LP can help you with your mortgage payments after a disaster, please call us at (877) 768-3759
You may also contact FEMA at
http://www.fema.gov/
or (800) 621-FEMA (3362) for possible government assistance.
- Personalized attention and service
- A rewarding and positive experience through our dedicated employees
- Creative solutions to address your mortgage needs
Access Your Account
where you can easily view transaction history, make payments and obtain information
regarding your mortgage.
If you recently received a notification in the mail stating that your loan was transferred to Selene Finance LP, we look forward to fulfilling all of your mortgage needs. In the coming days you should receive a welcome letter officially notifying you of the transfer to Selene Finance LP. The information from your prior servicer is being loaded into our system and thoroughly checked for accuracy to better serve you.
Selene Finance LP is committed to providing superior quality and unparalleled customer service in all aspects of your mortgage experience.
We understand that your home is an important and valuable asset. Selene Finance LP is dedicated to helping our homeowners preserve and maintain their investment. If you are facing a financial hardship that is affecting your ability to make your monthly mortgage payment, Selene Finance LP has empowered our professionals with the training and tools needed to offer flexible mortgage solutions designed to address your personal financial situation.
If you have questions or need assistance please contact Selene Finance LP’s Customer Service
Department at
(877) 735-3637 during the hours of Monday – Thursday 8:00 am to 9:00 pm, CST and Friday 8:00 am to 5:00 pm, CST.
Selene Finance LP is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion,national origin, gender, physical or mental disability,sexual orientation, gender identity, marital status, veteran status, or any other status protected by federal, state or local law.